International Roaming
International Roaming is the ability for a customer to make and receive voice calls, send and receive data, or access other mobile services when travelling outside Australia by using the infrastructure of a “visited” network.
How it works
International Roaming defaults “off” and you must ask us to enable it prior to leaving Australia. If it is enabled, it will activate the first time you use your mobile service in a visited country. On arrival at the
overseas destination, Users will receive a welcome message while roaming in eligible destinations. They simply need to send a “Pack code” via SMS to 179.
Travel Pack Bolt-On
Our Multiple travel packs come with WiFi Calling & SMS. Stay connected even without mobile signal – call and text back home using WiFi.
Travel Pack Details
Pack Code
ROAM5
Pack Name
5GB Travel Pack
Data Inclusions
5GB
Call Inclusions
30 Minutes
SMS Inclusions
30SMS
Validity
7 Days
Price ex-GST
$45
Pack Code
ROAM10
Pack Name
10GB Travel Pack
Data Inclusions
10GB
Call Inclusions
60 Minutes
SMS Inclusions
60SMS
Validity
14 Days
Price ex-GST
$65
Pack Code
ROAM3
Pack Name
3GB Travel BizPack
Data Inclusions
3GB
Call Inclusions
300 Minutes
SMS Inclusions
300SMS
Validity
3 Days
Price ex-GST
$75
Countries
International Roaming is available in the following 68 countries.
Austria India Portugal Belgium Indonesia Qatar Brazil Ireland Republic of Korea Bulgaria Isle of Man (UK) Romania Canada Israel Russia Cambodia ltaly Samoa Chile Japan Saudi Arabia China Kenya Singapore Colombia Latvia Slovak Republic Croatia Lithuania Slovenia Czech Republic Luxembourg South Africa Denmark Macao Spain Egypt (Arab Republic) Macedonia (Former Yugoslav Rep.) Sri Lanka Estonia Malaysia Sweden Fiji Mexico Switzerland Finland Netherlands Taiwan France New Zealand Thailand Germany Nigeria Tonga Greece Norway Turkey Guernsey (UK) Papua New Guinea UAE Hong Kong Philippines UK Hungary Poland USA Vanuatu Vietnam
Service Cancellation
When you cancel a service by either disconnecting the service or porting to another carrier, we won’t refund any amounts for which you have been invoiced.
Fair Use Policy
You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, or the NBNCo Fair Use Policy, including suspending or cancelling your service, or reducing its speed.
Complaints
If there’s something you’re not happy with and you wish to make a complaint, call 03 6235 5033 We like to make every attempt to resolve any issue, but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.
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