What is a PBX phone system?

A PBX is a business phone system used to make and receive both internal and external calls. These calls can be made via a range of communication channels, such as VoIP, ISDN, and analog.

What are the main features of PBX phone systems?

PBX phone systems offer a vast range of features, but the most important include:

  • Hunt group (ring group)
  • Queuing
  • Auto-attendant/digital receptionist
  • Voicemail
  • Intercom/paging
  • Reporting
Traditional vs hosted PBX: Which is right for my business?

Not all PBX phone systems are the same. There are two distinct types available: traditional and hosted. Here are the key differences between the two:

Traditional PBX

Traditionally, PBX phone systems have been located in the customer’s property, with each extension typically connected by wire to the PBX to enable calls from one extension to another.

Furthermore, the system is linked up to outside telephone lines, delivered by a third-party carrier or service provider, to make and receive external calls. Generally, there are fewer outside lines than extensions, because traditional outside lines are very expensive — and it’s rare that they will all be in use simultaneously.

Hosted PBX

Hosted PBX systems are now far more common than traditional systems. They function in the same way as a traditional PBX, with the key difference being that the infrastructure exists in the Cloud.

Benefits of Hosted PBX
  • Easier installation and configuration
  • Simpler management through a web-based interface
  • Substantial cost savings through VoIP calling
  • Highly scalable
  • No need for hundreds of meters of wiring
  • Ability to hot-desk and roam from one location to another
How to choose a hosted PBX

At Pritel, we can tailor a solution to your specific needs and help you select the best hosted PBX for your business.

Ready to go? Let’s do IT!